At Goldrock Infratech Private Limited (“we,” “us”), we are committed to ensuring that your orders are processed efficiently and delivered promptly. The following shipping policy outlines our shipping terms and conditions for products purchased through our website, https://goldrockinfratech.com/ (the “Site”). By placing an order on our Site, you agree to the terms of this Shipping Policy.
1. Shipping Locations
We currently ship products only within India and do not offer international shipping at this time.
2. Processing Time
- Orders are typically processed within 2-3 business days after payment confirmation.
- Orders placed after 12:00 PM IST on Friday or during holidays will be processed the next business day.
- You will receive an order confirmation via email once your order has been successfully placed.
3. Shipping Rates & Delivery Estimates
Shipping rates are calculated based on the product’s weight, delivery location, and selected shipping method, and the total cost will be displayed at checkout.
Estimated delivery times are:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-4 business days
Please note that delivery times are estimates and may vary depending on factors like destination and product availability.
4. Shipping Carriers
We work with reliable shipping carriers to ensure the timely delivery of your orders. Once your order has shipped, you will receive a tracking number via email to monitor your shipment’s status.
5. Shipping Restrictions
Certain products may have restrictions based on your location or local regulations. If any restrictions affect your order, we will notify you as soon as possible.
6. Order Tracking
Once your order has shipped, you will receive a tracking number via email, allowing you to track your order’s status on the carrier’s website. Tracking information may take 24-48 hours to update.
7. Shipping Delays
While we aim to deliver orders within the estimated timeframes, delays may occur due to factors like weather conditions, high order volumes, or courier delays. If there is a significant delay, we will notify you promptly.
8. Undeliverable Packages
If a package is returned to us due to an incorrect or incomplete address provided by you or if the package is unclaimed, we will notify you. Additional shipping fees may apply to resend the package to the correct address.
9. Damaged or Lost Packages
We take great care in packaging and shipping your order. However, if your package is damaged or lost during transit, please contact us immediately at info@goldrockinfratech.com. We will work with the carrier to resolve the issue and may provide a replacement or refund, as appropriate.
10. Contact Us
If you have any questions or concerns regarding our shipping policy, please contact us at:
Goldrock Infratech Private Limited
Email: info@goldrockinfratech.com
Phone/WhatsApp: +91-9779797689